RETURNS & REFUND POLICY

1. Exchange Policy

1.1 Exchange Window

Our exchange policy is valid for 7 days from the date of delivery. Requests raised after 7 days will not be eligible for an exchange or refund.

1.2 Exchange Eligibility

To qualify for an exchange, all of the following conditions must be met:

• The product must be unused and unwashed.
• The original tag must be intact and attached.
• The item must be in its original condition and packaging.
• Exchange request must be raised within 7 days of delivery.

1.3 Items NOT Eligible for Exchange

• Products purchased during a sale or promotional offer.
• Items that are used, washed, or missing original tags/packaging.
• Requests raised after the 7-day exchange window.

2. How to Request an Exchange

Follow these steps to initiate an exchange:

Once your item is received at our warehouse and inspected, you will be notified by email confirming receipt. Our team will review the request and inform you of the approval or rejection.

2.1 Exchange Outcome

If approved, a replacement or exchange product will be dispatched. You may choose an alternate item, subject to availability.

A refund will be issued only if the replacement product is not available. If approved, refunds will be credited to your original method of payment within a few business days.

3. Refund Policy

A refund will be issued only if the replacement product is not available. If approved, refunds will be credited to your original method of payment within a few business days.

3.1 When Refunds Are Issued

• The requested replacement item is out of stock.
• The product received is defective or incorrect (subject to inspection).

3.2 Refunds Are NOT Issued For

• Change of mind or incorrect size ordered by the customer.
• Products purchased during a sale or promotional offer.
• Exchange requests raised after the 7-day window.

3.3 Refund Not Received?

If you have not received your refund after the stated timeline, please:

• Check your bank account or payment app again.
• Contact your bank or payment provider, as processing times may vary.
• If the issue persists, email us at payments@todshut.com with your order details.

4. Defective or Damaged Items

You must inform us within 48 hours of delivery for defective or damaged item claims.

If you receive a product with a manufacturing defect (e.g., torn, stained, or stitched incorrectly), we will offer either a replacement or a full refund after inspection, provided valid proof is submitted.

Please email us at orders@todshut.com with your Order ID and clear photographs of the defect.

5. Wrong or Incomplete Orders

If we have sent you the wrong product or an incomplete order, we will arrange for the correct item(s) to be shipped to you at no additional cost. Please contact us immediately upon receiving such an order.